Contract of Services

Please read carefully before completing.

Here at Lock Up Luggage Ltd we aim to provide a high quality of customer service and satisfaction. We will always handle your belongings with care and respect and store them in one of our purpose built bays. Any valuables can be taken with yourself or stored securely in our secure valuables locker during your allotted visit with CCTV on premises.

We aim to be as quick an efficient as possible but please be patient and respectful during busy periods and allow plenty of time between collection and boarding times for public transport as we will not be held liable for missed transportation boarding times or late accommodation check in.

Items stored will be stored under the terms of expressed LIEN and will not be released until payments are made in full including any additional charges.

A five minute grace period will be given after your allotted pick up time, if for any reasonable reason you may be later than expected if you contact us we may be able to accommodate a short extension (of approx 10min) or if booking slots are available extend your stay with us, without contacting us please note that any late collection will incur a late fee of 25% cost of each bay for up to thirty minutes which will need to be paid on collection of property.

Any items not collected by allotted date will be stored for a period of 28 days and will incur a storage fee of up to £25 per day per bay (at same rate as the booked allotted bay/s). Any uncollected left belongings we are able to return to you but you will be responsible for providing payment for any an all additional storage fees incurred and for arranging and covering cost of collection/postage prior to us releasing property. We will always try our best to contact you but if no contact has been reached by either ourselves or you and relevant fees incurred are left unpaid within 28 days property will be distributed to local charities and charitable organizations.

Any feedback or complaints can be emailed to lockupluggage22@outlook.com.

Any reports of damages or losses will be taken extremely seriously and will need to be reported to Zoe or Louise via email or online. All allegations will be fully investigated and dealt with accordingly on a case by case basis, staff on site are unable to deal with this.

Reward cards issued will be stamped once per bay booked per visit, when you have collected 10 stamps on the reward you will be entitled to one free bay to fit your required luggage on your next visit. Reward cards are non transferable and have no cash value. Please keep cards safe as we are unable to reissue stamps from lost cards.

This does not effect your statutory rights.

 

Name:	Bay:
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Signed (client):	Signed (staff)