Full Terms & Conditions of service

**Items stored will be stored under the terms of an expressed LIEN with the terms below and will not be released until payments are made in full including any additional charges or fees incurred**

Bookings & Collection:

1. Advanced bookings can be purchased in-store or via online platforms. For bookings using a complete stamped rewards card see Rewards Cards below.
2. Cash bookings must be made in store and contract of services form completed.
3. Please ensure you are always dealing in-store with a Lock Up Luggage staff member who will be identified by their staff ID badges worn at all times, we cannot be held responsible for bookings being made with or luggage given to non members of the Lock Up Luggage family.
4. For security purposes the bank card used to book or the ID with the bookers name on is required on booking in and collection such as:
   • Bank/credit card
   • Passport
   • Council payment cards
   • Drivers license
   • ID card
   • Official letter
5. In the unlikely event of a double booking, we will always try to fulfill the booking and accommodate whenever possible. In the event this is not possible, the first made booking will supersede the latter, and the latter will be issued a full refund with our deepest sincerest apologies.
6. A 5 minute grace period will be given after your allotted pick up time, if for any reasonable reason you may be later than expected if you contact us we may be able to accommodate a short extension (of 10min) or if booking slots are available extend your stay with us, without contacting us or time going over short extension please note that any late collection fee will incur please see Additional charges and Late fees.

Additional charges and late Fees

1. Any Late collections outside of terms above will incur a late collection fee of 25% cost of each bay in increments of up to 30 min, or part thereof, which will need to be paid on collection of property (if you're 5-30 min late you will be charged a 25% surcharge for your bay, 31-59 min will be charged at 50% and so on).
2. Any items not collected by end of trade on allotted date will be stored for a period of 28 days and will incur a storage fee of up-to £25 per day per bay – please see Left/Uncollected Items full terms below.

Cancellations and Refunds

1. Cancellations for any reason can be made for a full refund with a min full 24 hours notice.
2. Cancellations made within 24hours will not be refunded – in exceptional circumstances a refund may be given for cancelled or missed bookings and must be applied for via email (see contact us) and will be given at owners discretion.
3. Any refunds will be refunded in the same manner as the booking was made only e.g. if paid by card – your refund will be refunded to that card only, cash bookings will be refunded in cash.

Rewards Card

1. You can present one of our rewards cards to staff to receive 1 stamp per bay purchased on each visit.
2. Once you have collected 10 stamps on any one reward card this can be traded in-store to staff for one free purchase of a bay to suit your items being stored, up to 1 large bay – for the day.
3. Online bookings using reward cards will need to be paid upfront as a deposit for the bay which will be refunded upon handing in your rewards card in store – see refunds 3.
4. Any photocopies or imitations of reward cards or those severely damaged will not be accepted.
5. Please keep reward cards safe as lost stamps cannot be reissued on new reward card.
6. Rewards cards and stamps have no cash value.

Uncollected/Left items

1. Any items not collected by end of trade on allotted date will be stored for a period of 28 days and will incur a storage fee of up-to £25 per day per bay (at same rate as the booked allotted bay/s). Also see 4. below regarding fees.
2. The owner of any left items will be contacted by ourselves via the contact information provided during booking, if no contact can be made by us and we do not receive any contact from customer see 4 below.
3. Any uncollected left belongings we are able to return to you but you will be responsible for providing payment for any an all additional storage fees incurred and for arranging and covering cost of collection/postage prior to us releasing property.
4. If no contact has been made or relevant fees incurred are left unpaid within 28 days property will be distributed to local charities and charitable organizations.

Contact us / Feed Back & Complaints:

Any feedback or complaints can be sent using our Contact Page or by phoning us.

This does not effect your statutory rights

Lock Up Luggage Ltd, Aug 2022